Appointment Policy
We make every effort to ensure that your appointment is completed on time. To ensure that we do so, arriving more than fifteen minutes late for your appointment will limit the amount of time we have to perform your services. We reserve the right to reschedule your appointment if we believe there is insufficient time to adequately perform the treatments and provide you with the best possible experience. If the appointment needs to be rescheduled, there will be a $25 cancellation fee for our estheticians and a $50 cancellation fee for our medical providers. We will be unable to reserve a time for you or begin any treatments until the balance is paid.
To reserve the most convenient time for your schedule, we recommend scheduling at least two weeks in advance or upon checkout of a current service.
New Client Appointments
Please arrive 15 minutes before your appointment to complete consent forms and other paperwork and to allow us to answer any questions you may have.
Cancellation Policy
Our mission is to provide beauty treatments that are affordable, safe, and effective in a clean and positive environment. Because we operate on a tight schedule, we are able to provide services at reasonable prices. We have a non-negotiable cancellation policy in order to maintain our low prices and ensure that all clients receive their treatments on the day they are scheduled. If you need to cancel or reschedule an appointment, please do so at least 48 hours in advance of your scheduled appointment time. Appointments that are canceled less than 48 hours in advance, clients who arrive more than 15 minutes late, and no shows will be charged a cancellation or no show fee. Cancellation fees for appointments with our estheticians are $25 and $50 for appointments with our medical providers.
Deposit Policy
We require a $50 deposit to make an appointment for some procedures that take a significant amount of time to complete or that are scheduled with our medical providers. To reschedule the appointment, we require 48 hours notice. If the appointment is rescheduled within 48 – 24 hours, you will lose 50 percent of your deposit, if the appointment is rescheduled or canceled in less than 24 hours, you will lose 100 percent of your deposit.
Treatment & Package Policy
To prevent abuse of special discounts with treatment/service packages, refunds on remaining un-used treatments will be issued only after the full standard price of used treatments has been applied. If you are unable to use an un-rendered, pre-paid service for any reason, you may exchange the unused portion for other services once. There will be no cash refund.
Clients who have purchased our services from third parties (Groupon, LivingSocial, etc.) need to check the third party voucher for terms and conditions, as the terms or conditions of the deal/voucher will apply. Saintly Skin Metairie is unable to refund third-party purchases because they are paid directly by the client. However, notwithstanding the voucher terms of any third party, clients who are unsatisfied with the purchase, may redeem the remaining unused portion of the voucher for another service currently offered at Saintly Skin. Services that have already been performed cannot be redeemed.
Product Policy
We are constantly striving to create an environment based on excellence, quality, and, most importantly, our clients’ safety. As a result, once your purchase has been completed, we cannot accept skin care product returns (except for obvious defects in packaging or product).
Gift Certificate Policy
Gift certificates are non-refundable. However, we will allow them to be transferred to another party.
Gratuity Policy
Gratuity is optional, but always appreciated by our staff.